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RIS citation export for TUCPR04: Improving User Experience in Complex Systems

AU  - Clarke, M.J.
AU  - Murphy, G.C.
AU  - Nørager, R.
AU  - Richter, T.S.
ED  - White, Karen S.
ED  - Brown, Kevin A.
ED  - Dyer, Philip S.
ED  - Schaa, Volker RW
TI  - Improving User Experience in Complex Systems
J2  - Proc. of ICALEPCS2019, New York, NY, USA, 05-11 October 2019
CY  - New York, NY, USA
T2  - International Conference on Accelerator and Large Experimental Physics Control Systems
T3  - 17
LA  - english
AB  - Don Norman and Jakob Nielsen* define User Experience (UX) as "encompassing all aspects of the end-user’s interaction with the company, its services, and its products". The question is, however, is it possible to provide a significantly better UX in an inherently complex environment, such as at a neutron beamline instrument? With this in mind, we decided to ask the professionals at Design Psykology** to see what might be achievable for user-facing scientific software at the ESS. During a series of short workshops, we looked at general UX principles and how they could be applied to two of our user-facing software projects. We learned a number of useful practices and ideas, such as: why UX is more than just the graphical user interface; the value of creating user personas and mapping their workflow; How to design for the user’s "System 1". A bad UX may make the user feel like they are fighting against the system rather than working with it. A good UX, however, will unobtrusively help them do what they need to do without fuss or bother. If done well, UX is not a zero-sum game: improvements can be made so novices and experts alike can work more efficiently.
PB  - JACoW Publishing
CP  - Geneva, Switzerland
SP  - 812
EP  - 817
KW  - interface
KW  - experiment
KW  - software
KW  - neutron
KW  - status
DA  - 2020/08
PY  - 2020
SN  - 2226-0358
SN  - 978-3-95450-209-7
DO  - doi:10.18429/JACoW-ICALEPCS2019-TUCPR04
UR  - https://jacow.org/icalepcs2019/papers/tucpr04.pdf
ER  -