Author: Nørager, R.
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TUCPR04 Improving User Experience in Complex Systems 812
  • M.J. Clarke, G.C. Murphy, R. Nørager, T.S. Richter
    ESS, Copenhagen, Denmark
  Don Norman and Jakob Nielsen* define User Experience (UX) as "encompassing all aspects of the end-user’s interaction with the company, its services, and its products". The question is, however, is it possible to provide a significantly better UX in an inherently complex environment, such as at a neutron beamline instrument? With this in mind, we decided to ask the professionals at Design Psykology** to see what might be achievable for user-facing scientific software at the ESS. During a series of short workshops, we looked at general UX principles and how they could be applied to two of our user-facing software projects. We learned a number of useful practices and ideas, such as: why UX is more than just the graphical user interface; the value of creating user personas and mapping their workflow; How to design for the user’s "System 1". A bad UX may make the user feel like they are fighting against the system rather than working with it. A good UX, however, will unobtrusively help them do what they need to do without fuss or bother. If done well, UX is not a zero-sum game: improvements can be made so novices and experts alike can work more efficiently.
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About • paper received ※ 30 September 2019       paper accepted ※ 09 October 2019       issue date ※ 30 August 2020  
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